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Zendesk · Support

#4102RefundsUrgent

Need a full refund now

Maya Chen·2 refunds in 45 days · order #3891 active

Maya Chen2 hours ago

This is the third time I have had to follow up. The replacement still has not arrived and your team told me this would be resolved already. I just want a full refund now.

EmitLive

Third contact about the same order chain. Replacement shipping confirmation was sent 8 days ago with a delivery date that has now passed. Customer has received 2 refunds in 45 days.

Timeline

Fulfillment delayed

3 days ago

Replacement order #3944 — no delivery estimate, carrier exception logged

Shopify Fulfillment

Shipping email sent

8 days ago

"Your replacement has shipped — expected delivery Apr 2" — delivery date now passed

Klaviyo

Prior ticket

13 days ago

Ticket #3892 — Refunds queue, resolved

Zendesk

Refund issued

13 days ago

Partial refund — $17.40 on order #3891

Shopify Orders

Order placed

28 days ago

Order #3891 placed — 2 items, $34.80

Shopify Orders

Prior refund

44 days ago

Refund issued — $28.90 on order #3742

Shopify Orders

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